Process Analyst at NMB Bank PLC 2023

Title: Process Analyst at NMB Bank PLC

Location: Dar es Salaam

Position: Process Analyst – (Fixed Term – 2 years) (1 Position)

Job Location: Head Office, HQ

Job Purpose:

As a Process Analyst at NMB Bank PLC, your role will be to report to the Manager of Business Process Management & Quality Assurance. Your primary responsibility will be identifying opportunities to enhance operational efficiencies, improve customer experiences, and drive overall business results. In this role, you’ll collaborate with various departments, including operations, IT, risk management, and customer service, to optimize business processes and implement strategic initiatives.

Main Responsibilities

  • Conduct a comprehensive review of existing banking processes, encompassing transactions, customer interactions, and compliance procedures.
  • Perform end-to-end analysis of current business processes.
  • Develop detailed process maps and related documentation.
  • Identify gaps and inefficiencies within processes.
  • Propose actionable solutions for process enhancement.
  • Gather and analyze data related to workflow processes, resource allocation, and operational efficiencies.
  • Generate regular and ad-hoc reports to monitor key performance indicators.
  • Collect and analyze data to support business cases and action plans.
  • Provide data-driven recommendations to senior management.
  • Ensure that process improvements align with regulatory standards, including FCPR, AML, and other banking regulations.
  • Engage with internal stakeholders and external partners to understand requirements, expectations, and objectives.
  • Collaborate closely with stakeholders across departments to gather requirements and comprehend business needs.
  • Facilitate meetings to discuss findings and recommendations.
  • Coordinate with IT, operations, retail, credit, compliance, and risk management departments to implement new processes.
  • Develop solutions to streamline processes, enhance customer satisfaction, and meet business objectives.
  • Support the implementation phase and monitor the effectiveness of new processes.
  • Assist in developing change management plans to ensure a smooth transition of new processes.
  • Monitor the impact of changes on the organization and make necessary adjustments.
  • Continuously monitor new processes to ensure they achieve desired outcomes and maintain compliance with internal and external standards.
  • Generate and present regular reports to management, highlighting the ROI of implemented changes, overall process performance, and areas for future improvement.

Knowledge and Skills:

  • Strong analytical, problem-solving, critical-thinking skills, and organizational skills.
  • Proficiency in process mapping tools such as Visio, Lucid chart, etc.
  • Advanced Excel skills and familiarity with data analysis software.
  • Excellent communication and presentation skills.
  • Ability to thrive in a fast-paced environment.
  • Project management certification is a plus.

Qualifications and Experience

  • Bachelor’s degree or equivalent combination of education and experience.
  • Bachelor’s degree in business administration, management, banking, finance, or a related field.
  • Lean Six Sigma and Project Management Certification is an added advantage.
  • 2-5 years of relevant experience in business process analysis, business process design, and business process improvement, preferably in the banking or financial sector.
  • Experience working with business re-engineering processes in the financial or banking industry.
  • Experience working with business processing models, Process Design, Requirements Management, and Project Management.
  • Familiarity with re-engineering tools, methods, and techniques.

NMB Bank PLC is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce. Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank PLC does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Only shortlisted candidates will be contacted.

Job closing date: 29-Sep-2023

How to Apply


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