The Role of a Human Resource Manager at PalmPay

The Role of a Human Resource Manager at PalmPay

Table of conents
The Role of a Human Resource Manager at PalmPay
Qualifications and Skills

Human Resources Manager

PalmPay · Dar es-Salaam, Tanzania

About Us

PalmPay is a leading pan-African Fintech company currently operating in West Africa (Tanzania, Nigeria, Kenya, and Ghana) and poised for expansion into other markets in 2023. Our mission is to revolutionize the payment experience, making it accessible and dependable for everyone to transfer money, pay bills, and shop online.

We are on the lookout for an experienced Human Resources Manager who shares our passion for driving financial inclusion across Africa.

This position is based in Tanzania, and our ideal candidate should possess exceptional communication, organizational, and managerial skills, coupled with the ability to thrive in a multicultural environment. Furthermore, candidates should have a proven track record in the mobile payments industry. Join our local team and provide intuitive and effective leadership for the HR department. This role is tailored for individuals who excel at evaluating and analyzing complex information, possess a natural inclination for organizing and leading teams, and can take charge of streamlining an organization’s administrative processes, overseeing staff, facilitating internal communication, and implementing procedures to enhance workplace efficiency.


1. Develop and execute HR policies and initiatives aligned with the overall business strategy.

2. Foster positive relationships between management and employees by addressing demands, grievances, resolving conflicts, and cultivating a supportive work environment.

3. Lead the hiring and selection process, ensuring successful onboarding of top talent to drive business growth.

4. Support current and future business requirements by nurturing, engaging, motivating, and retaining the workforce.

5. Formulate and oversee the organization’s overarching HR strategy, methodologies, tactics, and procedures.

6. Manage a performance evaluation system that encourages excellence and utilizes performance management tools to offer guidance and feedback to the team.

7. Maintain salary structures and benefits schemes, overseeing payroll preparation and related information.

8. Assess training needs and develop/manage training programs.

9. Ensure compliance with local, state, and federal legal requirements throughout the HR management process.

10. Research industry and regulatory compensation standards to provide advice on salary structures and administer employee benefits.

11. Develop recruitment strategies, interview schedules, and evaluation criteria in compliance with group HR techniques and labor legislation.

12. Supervise the HR team’s operations, communications, reports, requests, and documentation.

13. Oversee promotions, exit interviews, and various HR processes.

14. Manage administrative systems and processes.

Qualifications and Skills

-Proven work experience as a Human Resources Manager or HR Generalist.

-Strong background in recruitment.

-Results-oriented and people-oriented.

-Proficiency in HR metrics and data analysis.

-Familiarity with HR systems, databases, and analytics.

-Ability to strategize and demonstrate effective leadership.

-Excellent active listening, negotiation, and presentation skills.

-Competence in building and managing interpersonal relationships across all levels of the organization.

-Working knowledge of labor laws and best HR practices.

– Bachelor’s degree in Human Resources or a related field; a master’s degree and professional HR qualification are preferred.

– Minimum of 4 years of experience in a similar role, including recruitment for highly technical positions.

– Excellent oral and written communication skills in English.

To apply, please send your resume to:

Please note that only qualified candidates will be contacted. We are an Equal Opportunity Employer.

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